FREQUENTLY ASK QUESTIONS
Q: DOES NATRLASH SERUM REALLY WORK?
Yes, it does! However, you must be patient and consistent. The time before you see results can vary as it depends on what growth cycle stage your lashes are when you starting to use the product. It normally takes between 8-12 weeks to see full results. It is very important that you use the product correctly as instructed.
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Q: HOW DO I APPLY NATRLASH® SERUM?
Firstly, ensure that the eyelid is clean. Shake the ingredients in the bottle; remove the excess product from the tip of the wand by stroking it on the neck of the bottle 3 times. Apply Natrlash Serum to the lash line as you would an eyeliner starting from the exterior to the interior area. To save product: DO NOT DOUBLE DIP. Apply only in the morning every day for 3 months, and after the 3 months, apply every other day to maintain results. Avoid rubbing your eyes until the serum has dried. Do not apply on bottom lash.
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Q: WHAT IF I HAVE SENSITIVE EYES?
We recognize that Natrlash Serum is not for everyone. If you are sensitive or allergic to any of our ingredients, Natrlash Serum is probably not for you. We recommend usage every other day for sensitive eyes. Your results may take 2 extra weeks, but you will achieve results.
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Q: WHEN WILL I SEE RESULTS?
Everyone’s results may vary based on factors like age, sex, and application frequency. You may also achieve different results due to genetics, or if you are taking medication that affects your hormonal system. Typically most individuals start seeing results within 4-6 weeks. Full results are achieved within 3 months.
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Q: HOW DO I MAINTAIN MY LONG LASHES?
After daily use of Natrlash Serum for 3 months, we recommend applying our conditioner every other day. For sensitive eyes apply the conditioner every third day.
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Q: WHAT HAPPENS IF I STOP USING NATRLASH SERUM?
If you decide to stop using the Essential Serum, your lashes will eventually return to their original appearance. We're certain once you start, you'll never want to go back.
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Q: CAN NATRLASH CHANGE YOUR EYE COLOR?
No, our active ingredients are NOT prostaglandins or bimatoprost (Latisse). Watch out for these ingredients it can cause permanent darkening of your eye color. Natrlash Serum is powered by proprietary blend of vitamins, peptides & amino acids.
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Q: CAN I PUT NATRLASH SERUM ON MY LOWER LASHES?
Do not apply Natrlash Serum to the lower lash line. When you blink after applying the serum to your upper lash line, the product will be distributed to your lower lashes.
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Q: DOES NATRLASH SERUM DARKEN LASHES?
The skin of your eyelashes can darken upon the use of Natlash and other serums.
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Q: I WEAR LASH EXTENSIONS, CAN I USE THIS PRODUCT?
Yes. Because the product is applied to the skin and not the lashes it will not interfere with the bond of the glue. Make sure to wait 48 hours after your refill or full-set to allow the glue to adhere well. Many lash technicians recognize the benefits of using a lash conditioner with lash extensions for many reasons. The benefits of adding vitamins to the root of your lashes help to strengthen the bulb, disallowing the hair follicle from prematurely falling (due to the extra weight of an artificial lash). Due to the added length and volume of your lashes, the technician can successfully increase more lash placement. Clients who want longer lashes but are limited due to their very short lashes can achieve longer length results because their lashes are long enough for the technician to apply even longer lashes which will adhere. Due to the increased density, the technician may apply thicker lashes. We do recommend applying the product every other day while you are wearing individual lash extensions.
Q: HOW LONG DOES A TUBE OF NATRLASH SERUM LAST?
A tube of 3ml of Natrlash Serum will last up to 4.5 months if used daily as recommended. Once opened, the formula will remain active for 9 months. Unopened, a tube of Natrlash Serum is good for 18 months.
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Q: I WEAR CONTACT LENSES? CAN I USE NATRLASH®?
Yes. We recommend inserting contact lenses approximately 15 minutes after applying Natrlash®.
Q: WHAT IS THE COST FOR A TUBE OF NATRLASH®?
The cost of a 3ml tube is $75.00. (add taxes where applicable).
Q: MY EYES ARE IRRITATED, ITCHY, OR RED FROM THE PRODUCT, WHAT SHOULD I DO?
The skin surrounding your eyes is highly sensitive. Certain individuals may be sensitive to one or more of the ingredients in Natrlash®. Please take special care in following the application procedure. A high percentage of irritation for most clients is due to overuse or over-application of our product. If mild or moderate redness or irritation occurs, discontinue use of the product at least temporarily until symptoms resolve.
Q: I NOTICED SOME SKIN DISCOLORATION WHERE I APPLY NATRLASH®, SHOULD I BE CONCERNED?
Some customers have noted a slight darkening of the skin on the eyelid where they have applied Natrlash® Serum over a prolonged period of time. In most situations, this will naturally fade with discontinued use of the product.
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Q: IS NATRLASH SERUM BAD FOR YOUR EYES?​
Some side effects to watch out for include red and irritated eyes, increased sensitivity, irritation around the eye area, and inflamed eyes. More serious side effects may include darkening of the irises or the skin around the eyes, as well as red and inflamed eyelids
Q: IS NATRLASH® SAFE DURING PREGNANCY AND/OR BREASTFEEDING?
Natrlash® Serum has not been tested in all situations; therefore we do not recommend using Natrlash® during pregnancy or breastfeeding.
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Q: CAN I USE NATRLASH® ON MY EYEBROWS?
Yes. Natrlash® can significantly improve the density of your eyebrows. Always keep in mind that if there has been any trauma to the eyebrow area which includes scar tissue, the hair will not grow.
Q: WHY IS IT BETTER TO PUT ON NATRLASH® IN THE MORNING?
The reason why Natrlash® is best to be used in the morning is that studies have shown that when products near the eyes are applied at night, they have an increased chance of sensitivity to the product due to various factors. When used in the morning the eye’s lacrimal glands are more active, sensitivity is reduced leading to a healthier experience with any product. Because we are unaware of the sensitivity levels of all clients we have created a general rule for everyone to use the product in the morning.
Q: CAN I APPLY MAKEUP AFTER USING NATRLASH®?
Yes, you can use all forms of make-up after applying Natrlash®. We suggest that you first apply Natrlash® to a clean lid and then let it dry for 1-2 minutes. You may then apply make-up as usual.
Q: CAN I PUT ON MASCARA AFTER APPLYING NATRLASH®?
Yes. Mascara can be used 1-2 minutes after applying the serum.
Q: I HAVE/HAD CANCER/TREATMENTS, CAN I USE NATRLASH®?
It is recommended to begin using Natrlash® 6 months after the last chemotherapy treatment. It will not have any interference, but rather because the effects of chemotherapy to kill cells in the body will not allow Natrlash® to take its full effect. Thus, using Natrlash® 6 months after treatment will ensure more accurate and stable results. Lastly, due to heightened sensitivity from chemotherapy, you should start use under the instructions for sensitive eyes, which would be to apply the product as instructed every other day.
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Q: IS NATRLASH SERUM CRUELTY-FREE?
Yes, Natrlash products are cruelty-free as we have never, and will never, test our products on animals. We also do not work with manufacturers that do animal testing. You can rest easy knowing that Natrlash is 100% cruelty-free!
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Q: WHAT ARE THE INGREDIENTS NATRLASH®?
Purified water, Grape seed extract, Vitamin c, Vitamin B3, Sodium chloride, Benzalkonium chloride, Citric acid, Disodium phosphate, Cellulose gum.
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